Complaints

Student ombudsman
The VU student ombudsman provides a safe and accessible setting for discussing a complaint and for deciding whether steps should be taken and what form they should take:

Ms L. Poesiat
Telephone number: +31 (0)20 598 5313
WhatsApp: +31 (0)6 276 256 36

Street address
Mathematics and Physics Building (W&N)
De Boelelaan 1081
Room S 246

Postal address
De Boelelaan 1105
1081 HV Amsterdam

Complaints form

Individual complaint
Complaint at the faculty level. If you have a complaint concerning education, you can submit this directly to the Programme Committee. If you have a complaint concerning an examination, you can submit this directly to the Examination Board.
Complaints of another nature can be submitted to the student ombudsman, Ms L. Poesiat, via the complaints form. Together you can decide whether submitting a written complaint would be useful.

Every faculty also has its own Disputes Desk. For complaints about the faculty, they are the first point of contact. For more information see your study guide or consult your faculty’s Education Office.

If you believe that you are not being treated fairly by your faculty or if you would prefer to discuss your complaint with someone outside the faculty, then please contact the student ombudsman, Ms L. Poesiat (complaints form).

Sexual harassment and other forms of harassment, aggression and discrimination
If your complaint involve intimidating or aggressive behaviour from VU employees or fellow students, if you are being discriminated against or if you have experienced sexual harassment, then please contact a confidential counsellor.

Confidential counsellors:
Ms Mariken Blom
De Boelelaan 1105, Room 0E-corridor
1081 HV Amsterdam
T +31 (0)20 59 85027
[email protected]

Complaint relating to service provision
If you are experiencing problems with the photocopier, the coffee machines, the computer rooms or if you have observed issues with other amenities, please contact the Corporate Real Estate and Facilities Service Desk.
Location: Main Building HG 0B-01
Tel.: +31 (0)20 598 5777