What types of issues does she deal with?

With problems or complaints that cannot be resolved by any other body within the university. For example, if you feel that the faculty has treated you unreasonably or if your rights as a student have been infringed upon (Student Statute), one of your tutors cannot be reached, or a thesis supervisor is unavailable.

Your complaint must relate to incidents which took place less than one year ago. Exceptions can be made for special cases.