Together, the Ombudsman and the student discuss ways in which the problem might be solved. This could be achieved by:
- making inquiries
- offering advice
- dealing with the matter officially
- issuing official advice
If the problem can be resolved by another body, then the Ombudsman will refer the student to the body in question. Problems relating to interim and final examinations can often be resolved by the examination board.
The Ombudsman will contact the individual or body in question. Only those who are directly involved are informed about the nature of the problem or complaint. Everyday experience in other universities has shown that most complaints/problems can be resolved through mediation.
If mediation is not possible, then a written version of the matter is prepared, and the complaint is officially lodged. Facts and circumstances are recounted as accurately as possible. After hearing both sides of the argument, areas of common ground are identified. The Ombudsman then issues a public verdict. The complaint is declared either valid, partially valid or invalid. This verdict may be accompanied by a recommendation to those involved, to the Faculty Board, or the Executive Board. Verdicts are incorporated into the annual report, however the identities of those involved are not revealed.
Student Ombudsman Regulations
Download the Student Ombudsman Regulations