Frequently Asked Questions

Contact info

Student desk

[email protected] | +31 (0)20 598 5020 
- Accessible by mail: Monday till Friday from 10:30 - 17:00 
- Accessible by telephone: Monday till Friday from 10.30 - 12.30 and 14.00 - 16.00

HRM service desk

[email protected] | +31 (0)20 598 2882 
- Accessible by mail and telephone: Monday till Friday from 08:30 - 17:00

International office

[email protected] | +31 (0)20 59 85745  
- Accessible by mail: Monday till Friday from 10:30 - 17:00  
- Accessible by telephone: Monday till Thursday from 10.30 - 12.30 and 14.00 - 16.00, Friday from 10.30 - 12.30

General

VU Amsterdam follows the advice of the RIVM for public health and the advice of the Ministry of Foreign Affairs for travel abroad. Together with other Dutch universities, VU Amsterdam keeps a close eye on these advices and communicates via this page if there are any updates for students, staff and visitors.

We ask our employees and students to follow government guidelines and not to come to VU Amsterdam. We also point students to social distance in their private environment and at study and student associations.

No, all events, meetings and information days have been cancelled until the 1st of June.

Study facilities will be closed until further notice. It is therefore not possible to study at VU Amsterdam in the period up to 1 June. Educational activities will in principle take place online until 29 June.

Only the online services of the University Library will be available in the coming period.

All digital books and articles are available online and accessible from anywhere. Check the website of the library for help. The VU Bookstore can also provide study materials and books. These are available online and/or by post.

Online services
All online services are fully accessible. The UB helpdesk is online and will help you as soon as possible.

Students

No, as a result of the new government measures of 15 March, we ask students not to come to VU Amsterdam. Students are requested to stay at home and adhere to social distance, also in private situations and at study and student associations. It is only possible to pick up necessary things on presentation of your student card. In that case, report to the main entrance of the building where your belongings are and show your student card. 

The government has announced further measures and we ask you to follow these measures. An overview of the measures can be found on the website of the Government of the Netherlands.

From Friday 13 March until at least 29 June there will be no education at VU Amsterdam. Education will be offered online as much as possible. Keep an eye on the Canvas page of the course you are following and find out how education will be continued remotely. For courses that are not offered online, we will look for another solution. For up-to-date information about your course, please visit Canvas.

No exams will be held at the VU Campus, RAI, Emergo or Sports Centre locations until at least 29 June. Another opportunity for re-exams will be planned within this academic year. 

For the exams in the week of 23 to 27 March or after, alternative ways of taking the exams are currently being looked into. Courses are provide clarity for education and exams via Canvas.

Tip: you can set Canvas to notify you when there are updates!

Yes, the standard will remain, but it only needs to be achieved at the end of the academic year 2020 - 2021. 

If you do not choose to re-register in 2020-2021, you must meet the BSA standard in 2019-2020.

Yes, students who have obtained sufficient points will, as usual, receive a positive BSA this academic year 2019-2020.

For students who received a postponed BSA last year, customization will apply. Please contact your academic advisor.

No, the application deadline for courses is postponed to 1 June. This applies to all courses, including courses at other universities. For non-EU/EEA students, the deadline is 1 May (instead of 1 April).

For courses at VU Amsterdam that apply a decentralized selection, such as Medicine, nothing will change in the data. They announce the ranking numbers to the candidates in accordance with the regular procedure. 

Different deadlines may apply to students with an international preparatory education. Contact the International Office for more information: [email protected].


Keep an eye on the website of the organising institutions – they will communicate the recent developments and information about the tests options. You can find further details on the webpage about deficiencies. Are you appying with a non-Dutch diploma? Then please contact your International Student Advisor if you are unsure about the options.

The assessment is a permanent part of the admission for the premaster. VU Amsterdam is investigating whether the assessment will still take place in its current form. If there will be changes, we will mention this on the website. Students who have already signed up for the premaster assessment will be informed by email if any changes will take place. We advise students to keep an eye on the website and to continue preparing for the assessment.

It is not possible to study at the VU Amsterdam until 1 June. In some local libraries or other locations are (partially) opened to make studying possible. Check the websites of the library in your own area. If this is not possible for you, please contact the student desk and they will look for a possible alternative solution.

If you are an intern at VU Amsterdam, your internship activities are cancelled until 29 June. Even if you are an intern outside VU Amsterdam, please do not take part in the internship. We are currently looking into the solutions if this leads to a delay in your studies. Should you have any questions, please contact your internship supervisor or academic advisor.

We call on students who are currently abroad for study to return immediately. Travel for study, internship and research abroad is currently not considered necessary and must be postponed or canceled. AIf you have a nationality other than Dutch and you currently reside in your country of origin (or that of your family), this may not apply. Stay in touch with your mentor or counselor and inform him or her of your decision.

If you have any problems with your return journey, the Dutch embassy can be reached 24/7 by telephone on +31 247 247 247. Foreign Affairs can also be reached via WhatsApp on the number +31 682 387 796 or via Twitter on @24/7BZ

If you have any further questions, please contact the International Office at [email protected]. See also: https://www.bijzonderebijstandbuitenland.nl.

From Friday 13 March until at least the 1st of June there will be no graduation ceremonies. You will be informed as soon as possible by the study secretariat of your faculty.

All activities related to study guidance and advice will be continued as much as possible. Scheduled appointments will continue as much as possible and will be conducted by telephone or online. Planned walk-in consultations will also continue and will be held by telephone. If you have any questions, please contact your academic advisor.

Education will be offered digitally as much as possible in the coming period. For further information we advise you to keep a close eye on Canvas and your VU email. At the end of the semester you will receive a list of marks with all completed subjects and ECTS.

It is investigated whether exams can be offered in an alternative way or will take place at a different time. You find the information on Canvas. This does not alter the fact that the current situation may eventually lead to a study delay. In case of urgent questions about study delay you can contact your academic advisor.

Inform the International Office when you return to your home country via [email protected]. They can inform you about any questions you may have regarding accommodation and residence permits.

Yes. Trips for study, internship and research abroad for the period until at least 1 June are not considered necessary by VU Amsterdam and must be postponed or cancelled. If travel is allowed again after 1 June, it is only possible to travel to areas that have a positive (green) travel advice.

The government’s advice is to stay home. We therefore discourage both students and staff from travelling for private matters as well. Follow the advice of the central government.

Employees and students of ACTA and VUmc School of Medical Sciences are subject to the guidelines and information of ACTA and Amsterdam UMC.

We call on students who are currently abroad for study to return immediately. Travel for study, internship and research abroad is currently not considered necessary and must be postponed or canceled. Air traffic between countries is decreasing and it is therefore not justified to stay abroad longer. Please contact the International Office [email protected]l | +31 (0) 20 59 85 745). They can assist and support you in your return journey to the Netherlands. See also: https://www.bijzonderebijstandbuitenland.nl. In addition, contact your internship supervisor or academic advisor to discuss the further course of your study.

If you are a non-Dutch national and/or you are currently staying in your (or your family’s) country of origin, this may not apply. Please contact your supervisor and inform them about your decision.

If necessary, the Dutch embassy can also be reached by telephone 24/7 at +31 247 247 247. Foreign Affairs can also be reached via WhatsApp at number +31 682 387 796 or via Twitter at @24/7BZ.

Degree students can request to terminate their enrolment via www.studielink.nl. These requests will be approved by the Student Administration starting on the last day of the month in which the request was received. Should you decide to terminate your enrolment you can do so per 1 April, 1 May, 1 June, 1 July or 1 August.

More information about terminating your enrolment can be found on VUnet.

Yes. You are entitled to a partial restitution of the tuition fees if the request is received by 30 June (date of de-enrollment no later than 30 June) at the latest. You are not eligible for restitution in July and August.

No. Terminating your enrolment means that you will no longer be able to take any classes online or otherwise. You will be able to re-enrol for the upcoming academic year starting on 1 September (deadline re-enrolment is 31 August).

No. In the Netherlands you can only enrol for the starting period of 1 September (and 1 February for a few programmes).

If you decide to remain enrolled you can follow remote classes while being at home and return to Amsterdam when possible. More information can be found on Canvas.

This depends on your personal situation. After you have completed your studies (and the graduation date has officially been set) you can request a reimbursement of the overpayment of the tuition fee. You can submit the request with the Student Administration via [email protected]. Please always mention your student number and include proof where applicable.

You can cancel your accommodation with a one-month notice. We expect you to leave your room clean and empty before you depart. You can drop the key in de DUWO mailbox of your building or at the reception desk of the other landlords. Please inform your landlord via email about the return to your home country

If you decide to return to VU Amsterdam this academic year, we will do our utmost to assist you in getting accommodation again through us. We cannot guarantee the same room will be available.

If you want to keep your accommodation in case you might be able to return, do not cancel your rental contract and pay your rent. You can then leave your personal stuff in the room and you don’t have to check out. If at the end you will not be able to return, you need to arrange the pick-up of your personal stuff yourself before the end of the rental contract and might have to pay an additional cleaning fee. Please keep in mind that we are unable to ship any personal belongings that you leave in your room. 

If you cancel your rental contract and you were eligible for housing allowance, don’t forget to cancel your rental allowance. Otherwise, you need to refund it. Cancelling is possible on the site of the Dutch Tax Authorities. (only available in Dutch)

Please contact the International Office if you need more information: [email protected].

If you cancel your enrollment from VU Amsterdam, we will deregister you at the IND. Your residence permit will be revoked in that case and you would have to leave the Netherlands. 

If it is not possible to travel back to your home country, then you can make use of the Return Decision of the IND. In that case, you can stay for another 28 days in the Netherlands before you can travel back to your home country. To make use of this option, you must make an appointment with the IND desk in Amsterdam. Call: 088 - 043 0430. If you still encounter any difficulties with your return, please contact your embassy / consulate. 

If you want to re-enroll for the next academic year at VU Amsterdam, you need to apply for a new visa / residence permit again. Please visit www.vu.nl/visa for more information. The deadline for the visa application is July 1.

If you remain enrolled at VU Amsterdam, cancel your room and return to your home country where you continue with your online education: you must inform the International Office at [email protected], because we have to inform the IND about your temporary return. You can use your current valid residence permit to ultimately return to the Netherlands.

The IND has not yet announced any policy regarding the Satisfactory Academic Progress. We assume that they will come up with a reasonable solution. Once we know more about these matters, we will report it here.

If you cancel your room and return to your home country, you must deregister from the municipality where you lived.

At the moment, the Dutch Immigration and Naturalisation Service (IND) is talking with all higher education institutions about the impact of the coronavirus on the rules of Satisfactory Academic Progress. We expect that they will come with a reasonable regulation.


Take your question to the student desk or the international office. The contact details are at the top of this page.

Employees/ PHD

Yes, the Executive Board asks all employees, who are not involved in vital processes, not to come to VU Amsterdam and work from home. This in response to the government measures. These measures can be found on the website of the Central Government

If you work from home, always do so in consultation with your supervisors. You can find tips for working from home at vu.nl/workfromhome.

No, all employees work at home, except in vital processes. Employees in vital processes, such as critical processes in business operations and certain researchers, have coordination and agreements with their manager of their department or faculty.

It is only possible to come to VU Amsterdam to:

  • Collect necessary items
  • Collect incoming mail at the mailroom (W&N building: G-063) between 10:00 and 14:30 hrs
  • Update your VU laptop (at your workplace or at the IT service desk in the W&N building)
  • Hand over VU property (e.g. VU card, laptop) at the Security Desk in the main building

Remember, you must be able to show your VU card when you enter the building. We ask you to leave the campus and go home as soon as you have completed this task.

Vital processes at the VU Campus in Amsterdam include:

  • Power supply, 
  • Surveillance and security, 
  • Technical systems, 
  • Hygiene, 
  • ICT 
  • Business-critical administrative processes (HRM, Fin, ICT)

Not sure if you’re part of a vital process? Discuss this with your supervisor. 

Arrangements are made for all parts that have business-critical processes to see where these can be done remotely.

This is done in consultation with your manager.  Without your commitment, vital processes may cease at the VU. Discuss the situation with your manager in the coming weeks. With the reduced presence of employees and students on the VU campus, we are looking at the possibility of working as at weekends and holiday periods, in combination with working from home where possible. Without compromising safety and continuity on campus.

Further agreements have been made with employees in the vital support of research processes on how to implement this in the form of, for example, the working method for weekend/holiday schedules.

The Executive Board asks all employees not to make or postpone domestic business trips. The advice is to look for alternatives, such as online meetings. 

Employees and students of ACTA and VUmc School of Medical Sciences are subject to the guidelines and information of ACTA and Amsterdam UMC.

Missions abroad are not considered necessary by VU Amsterdam in the current situation and should be postponed or cancelled. In practice, travel to many other countries is currently impossible.

When you’re abroad, we ask you to return to the Netherlands. Air traffic between countries is getting less and less and it is therefore not responsible to stay abroad for a longer period of time. Contact your supervisor to discuss when you will be travelling back. See also: https://www.bijzonderebijstandbuitenland.nl.

If you are a non-Dutch national and/or you are currently staying in your (or your family’s) country of origin, this may not apply. Please do keep in contact with your supervisor or superior and inform them about your decision.

If necessary, the Dutch embassy can also be reached 24/7 by telephone at +31 247 247. Foreign Affairs can also be reached via WhatsApp at +31 682 387 796 or via Twitter at @24/7BZ.

We discourage both students and staff from travelling for private matters as well. Follow the advice of the central government.

Contact your supervisor or contact person at VU Amsterdam and discuss the possibilities for a later start. And contact the International Office.

No, we want to give as much substance as possible to working from home and staying at home in accordance with current government guidelines. In some areas, we may have to cut back research in a controlled way or bring it to a lower level in the next few days. There are also legal obligations and safety requirements that we will have to deal with per situation. The expectation is that we will not be able to carry out the investigation at VU Amsterdam until 1 June.

VU Amsterdam responds to the call to provide only remote teaching until 29 June. We attach a lot of value to the continuity of education, which is why the Executive Board and deans have made the call to teachers to do their utmost in making an effort to offer education online. We realise that this is not always possible. Make the switch only if the quality of the education can be guaranteed. See Canvas for more information on online education.

In order to facilitate the transition to remote education, a Canvas page has been set up with compact information about the possibilities of online education. On this page you will find practical tips about setting up a web conferenceor making a knowledge clip. As additional support, the faculty contact persons are available to answer your questions. You will soon receive an email with contact details of the faculty.

Questions?
For all other questions, you will find a Canvas discussion board (=forum) on the canvas page. Gerdien Jansen, Silvester Draaijer, Canvas functional management and the AVC colleagues will make every effort to answer all questions that are asked as well as possible. To be able to participate in the discussion board, you have to enrol on Canvas. Instructions about this can be found on the Canvas page itself. Every working day from 12.00 - 13.00 there is an online meeting where teachers can ask their questions.

Inform students about your online education through Canvas, also on update on your course!

If you cannot offer education online, check whether there are alternatives and consult with your programme director. If this is not possible, consult your programme director for alternatives. If this concerns compulsory education that cannot be offered online, you will be asked to assess whether the compulsory components are strictly necessary, whether they can be retaken or whether, in this specific case, the learning objective can also be achieved without the compulsory components. Keep students informed via your Canvas page.

There will be no defence ceremonies in the VU Main Building until 1 June. Defence ceremonies until June 1 take place online. PhD students and other parties involved will receive a message about this from the Beadle.

Students and employees VUmc School of Medical Sciences

For students and employees of VUmc School of Medical Sciences the guidelines and information on Tulip Intranet apply.

Students and employees ACTA

For students and employees of ACTA the guidelines and information on ACTAnet apply.